Shipping
How much is shipping at Merchtroid?
Free shipping on US orders over $35. Orders under $35 ship flat-rate at $5. We currently ship within the United States only.
How long does Merchtroid take to ship an order?
Orders are printed on demand and typically ship within 1-2 business days. Once shipped, US delivery runs 5-8 business days via standard carriers.
Where does Merchtroid ship?
We ship within the United States, including Alaska, Hawaii, and US territories. Shipping outside the United States is not available at this time.
How do I track my Merchtroid order?
You will get a tracking link via email once your order ships. You can also sign in to your account and see live status for every order on file.
What should I do if my Merchtroid order has not arrived?
If tracking has stalled or delivery is more than 3 days past the estimate, email support with your order number and we will open a trace with the carrier.
Returns & Exchanges
What is Merchtroid return policy?
Hassle-free 30-day returns. If the fit is wrong, the design is not what you expected, or you just do not love it, email support within 30 days of delivery and we will take care of it. Sale items are final sale.
Can I return a gift if the recipient does not like it?
Yes. Gift returns follow the same 30-day window. We can swap it for a different size or design, or issue a store-credit gift card for the full value - just email support with the order number.
How do I return a Merchtroid t-shirt?
Email support with your order number within 30 days of delivery. We will reply with next steps, usually within one business day.
How long does a Merchtroid refund take?
Refunds are processed within 2 business days of your return being approved. Your bank may take 3-5 days to post the refund to your statement.
Sizing & Fit
How do Merchtroid t-shirts fit?
All tees are a unisex relaxed fit and run true-to-size. If you are between sizes and you like a relaxed fit, size up. If you want a fitted look, stick to your usual.
Do Merchtroid t-shirts run small or true to size?
Merchtroid t-shirts are unisex relaxed cut and run true to size. A medium fits like a medium. If you prefer a looser look, size up one. If you want a fitted silhouette, stick to your usual.
What sizes does Merchtroid carry?
Merchtroid t-shirts are available in XS, S, M, L, XL, 2XL, 3XL, and 5XL. Each product page displays the available sizes.
Where can I find Merchtroid size chart?
Every product page has a Size guide link next to the size picker, and the full chart is at /pages/size-guide. Measurements are chest width and body length, laid flat.
Ordering & Payment
What payment methods does Merchtroid accept?
Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Google Pay, Venmo, and Amazon Pay. Payment is processed securely at checkout.
Is Merchtroid a legitimate store?
Yes. Merchtroid is a Miami-based independent t-shirt marketplace, founded in 2019, with over a thousand designs in the active catalog and 2,340+ verified reviews across Shop.app and Etsy averaging 4.9 out of 5. Checkout runs on Shopify with secure payment processing.
Can I change or cancel a Merchtroid order after placing it?
Within 30 minutes, yes - email support ASAP and we will try to catch it before it ships. Once it is packed and handed to the carrier, we cannot modify it.
Does Merchtroid sell gift cards?
Yes, digital gift cards from $25 to $200. They are emailed instantly to the recipient with a personal note.
How do I find a Merchtroid t-shirt for someone who loves a specific hobby or animal?
Merchtroid is indexed by the person, not the trend. Start with the Shop by who it is for row on the homepage and use the sub-niche filters on each collection page to narrow in.
Are Merchtroid t-shirts a good gift?
Gifting is what Merchtroid is built for. The catalog is sorted by recipient - animal-lover aunt, dentist cousin, history-podcast sibling, souvenir-collector coworker.
Product & Care
What are Merchtroid t-shirts made of?
100% ringspun cotton, heavyweight 6.1 oz / 207 gsm, pre-shrunk. Ribbed crew neck, double-needle stitched hem and sleeves.
Where are Merchtroid t-shirts printed?
Our t-shirts are printed on demand by a US-based print partner. Each order is fulfilled and quality-checked before it ships.
How do I wash a Merchtroid t-shirt?
Wash cold, inside-out. Tumble dry low or hang dry. Do not iron directly on the print. No bleach, no dry-cleaning.
Can I request a custom design from Merchtroid?
We do read design requests and occasionally add them to the catalog. Send us a note with the niche and what you are picturing.
STILL HAVE A QUESTION?
Can't find it here? Email us and we'll reply within 24 hours — usually faster on weekdays.
